Any goods found to be faulty can be returned immediately for a full credit. If you return the product to us without proof of purchase, your statutory rights are not affected.
All bespoke items that have been made to order are non-refundable.
You must tell us within 14 days of receiving the goods if you wish to cancel the order and return the goods for a refund. You then have another 14 days to return the goods to us once you have requested a return.
Returns can take up to 14 working days to be processed once the goods have arrived at the warehouse.
Requests for returns made after 28 days can be accepted providing that the goods are undamaged, in the same condition they were received in and fit for resale; a 40% restocking fee will apply on goods returned after the 28 day returns window.
We strongly recommend that you fully insure the package that you are returning. We suggest the use of a carrier that can provide you with ‘proof of delivery’. Devoran Metals Ltd will not be liable for items lost or damaged in transit.
Customers are responsible for the delivery costs of returning goods for replacement/refund.
When an item is to be replaced the goods must be in their original packaging, unused, in all original boxes, packing materials, and with documentation provided by the manufacturer.
Devoran Metals Ltd, Greenbank Road, Devoran, Truro, Cornwall, TR3 6PQ
Telephone: 01872 863376